An unhandled exception happens during registration
While trying to register the meteonorm software version 7 an unhandled exception occurs and the software crashes: remote name could not be resolved: secure.meteonorm.com
The unhandled exception has the following content:
If the part about the remote name 'secure.meteonorm.com' is in your error message the following answer might solve your problem:
The following answers have solved the problem for most users. In the meantime the developer team is working on a solution.
- During registration meteonorm software needs to contact our license server. You have to be on-line, at least for the registration!
- Some IT systems use a proxy server to resolve internet addresses. If so, you have to enter it into the meteonorm software settings. Please start the meteonorm software in the demo mode. Open the menu: Tools -> Options and enter the proxy server.
- Start registration again in the menu: Help -> Register..
The error message says that the resolving of the address of the license server failed. This might happen when you are off line or if your IT environment is using a proxy server which the meteonorm software does not know. In both cases meteonorm software cannot connect to the license server.
How to check if your system can connect to our license server?
Please enter the following URL in your browser and check if you get back a message as shown bellow.
Hello X.X.X.X, your SSL-connection is ok.
If this message is shown you should try to retrieve the correct proxy settings from your IT support.
Category: Version 7.0